Last Updated: October 7, 2025
Introduction
META MONEY Thailand ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our AI Chatbot service (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our Service.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Service includes:
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you use the Service.
Asset Information: Details regarding the assets you wish to secure a loan against, such as vehicle make, model, year, and property deed status. This information is crucial for providing a preliminary loan assessment.
Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site. This also includes conversation logs with our AI Chatbot for quality assurance and service improvement.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
- Provide a preliminary assessment of your loan eligibility.
- Facilitate communication between you and our human loan specialists.
- Create and manage your account.
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Increase the efficiency and operation of the Service.
- Monitor and analyze usage and trends to improve your experience with the Service.
- Notify you of updates to the Service.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- Request feedback and contact you about your use of the Service.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, customer service, and marketing assistance.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Last Updated: October 7, 2025
Introduction and Scope
This section of the Privacy Policy specifically governs the data collected, processed, and stored through our application's integration with the Facebook Messenger Platform ("Facebook App"). This policy is intended to comply with the Facebook Platform Terms and Developer Policies. Our Facebook App is designed to consolidate customer communications from Facebook Messenger into a unified internal dashboard to provide streamlined and efficient customer service.
1. Information We Collect via the Facebook API
When you interact with our business through Facebook Messenger and grant our application permissions, we may collect the following data via the Facebook API:
- Public Profile Information: Your Facebook name and profile picture.
- Conversation Content: The full content of messages you send to our Facebook Page via Messenger. This includes text, images, videos, and other attachments.
- Metadata: Timestamps of messages, conversation IDs, and other metadata provided by the Messenger Platform to manage the conversation state.
We explicitly do not request or collect sensitive personal information (e.g., race, religion, health data) unless voluntarily provided by you within the context of your loan inquiry.
2. Purpose of Data Collection and Processing
The sole purpose of collecting and processing data from the Facebook API is to enhance our customer service capabilities. Specifically, we use this data to:
- Unify Communications: To display your Messenger conversations alongside inquiries from other channels within our secure, internal-only agent dashboard.
- Respond to Inquiries: To allow our customer service agents to read and respond directly to your messages from our internal platform.
- Maintain Conversation History: To provide context for our agents, ensuring they have a complete history of your interactions with us to provide accurate and consistent support.
- Internal Service Improvement: To analyze conversation patterns (on an anonymized, aggregated basis) to identify common questions, improve response times, and train our customer service team.
Your data is not used for advertising, marketing, or any purpose other than direct customer service and support related to your inquiries.
3. Data Sharing and Disclosure
We are unequivocally committed to protecting your privacy. Data collected via the Facebook API is treated as strictly confidential and is **never** shared with, sold to, rented to, or disclosed to any unaffiliated third parties for marketing or any other purposes. Access to this data is restricted to authorized META MONEY Thailand employees and contractors who require access to perform their customer service duties and are bound by strict confidentiality agreements.
4. Data Security, Storage, and Retention
We implement robust technical and organizational security measures to protect your data. All data retrieved from the Facebook API is transmitted over encrypted channels (HTTPS) and stored in a secure, access-controlled database. We retain conversation data for a period necessary to fulfill the customer service purposes for which it was collected, or as required by applicable laws and regulations. After this period, data is securely and permanently deleted.
5. User Rights and Data Deletion
You have the right to access, correct, and request the deletion of your personal data that we have collected. To request the deletion of your data associated with our Facebook App, please send an email to our Data Protection Officer at dpo@metamoneythailand.com with the subject line "Facebook Data Deletion Request." We will process your request and permanently delete your conversation history and associated data from our systems within 30 days, in compliance with Facebook Platform Policies and applicable data protection laws.
6. Compliance with Facebook Policies
This policy and our application's functionality are designed to be fully compliant with all applicable Facebook Platform Terms and Developer Policies. We regularly review our practices to ensure ongoing compliance.
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